Shipping and Handling

Important changes to Australia Post delivery and collection process due to the increasing impact of coronavirus Australia post has issued the following statement: "The health and safety of our people and customers in the communities in which we operate is our priority. We have now implemented additional measures with our delivery drivers and posties when delivering parcels. To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”. If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left. All parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met."

SHIPPING RATES

Shipping rates refer to standard size parcels for delivery within Australia. Parcels that are over-sized or very heavy may have additional charges applied. If extra charges are to be applied, you, the customer, will be contacted by phone or email to confirm the amount of any additional charges before processing.

We aim to dispatch all orders within 2-4 business days of receiving the order as we make most of our products to order. Business days are Monday-Friday 9am-6pm AEST.

If we cannot process your order within 2 business days we will be in contact by either email or phone to explain why and give you an eta. If the eta does not work for you, we can process a refund, exchange or store credit for your order, whichever you decide.

Our orders are shipped via Australia Post eParcel or hand delivered by us when selected at checkout. All orders have tracking details which are emailed on dispatch with links to the carrier’s website. Once an order has been placed please understand we cannot change the shipping address for security reasons.

Once you have placed your order, we will send you a tracking number and an estimated delivery date. Once the package has left us it is your responsibility to keep an eye on when it should be arriving and to contact us within 7 days after the expected delivery date if it has not arrived.

FREE FREIGHT

Free freight applies to online orders over $99 which are of standard size/weight for delivery within Australia. The free freight option can only be used once per order. In the event that some items are out of stock at the time of your order we will hold your order until it is complete before shipping. If you would like your order broken up and sent out as items become available, please let us know and we can work out a flat shipping rate to apply for multiple deliveries. In most cases we will offer a discounted shipping rate at the checkout where free freight is not available.

EXCEPTIONS FOR FREE FREIGHT

  • Bulky and/or heavy items
  • Certain rural areas

 

WHEN CAN I EXPECT MY ORDER?

Once your order has been dispatched you will receive a tracking number from the provider that we have shipped with. In most cases we will ship with Australia Post, their delivery time frames are listed below. Please note that this is a guide only as provided by Australia Post.

Approximate Delivery times

Standard Delivery – Delivery within 2 to 3 business days.

Rural Delivery – Delivery within 3 to 5 business days.

LOCAL PICKUP

Upon placing an order, you will be directed to the Shipping Method selection page, where you may select options to pick up your ordered items at our home in Rathmines exact address will be provided once your order has been processed and is ready for pickup.

You will receive a confirmation email once your order is ready to collect. We will get this organised as quickly as possible, so please look out for the confirmation. Please bring the copy of the confirmation email, plus some photo ID so that we can verify we are handing over your order to the right person! High value orders may need to bring some further verification however this will be outlined in an email if required.

INTERNATIONAL SHIPPING

We do NOT ship internationally

NOT WHAT YOU ORDERED?

We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred, please contact us via email or by phone, and we can organize to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier.